Hospitality Management

/Hospitality Management
Hospitality Management2019-07-23T12:01:58+08:00

Project Description

Course Description

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. Individuals will demonstrate the various roles, which use a wide range of hospitality skills. They work with some independence and under basic supervision. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

This course requires practical work placement (36 occasions for Hospitality Stream OR 48 occasions for Commercial Cookery Stream) of in the real workplace for successful completion of the qualification. Frontier Education will assist with work placement opportunities.

Course Structure

Students will need to complete the following units of competencies to attain the qualification.

Core Course units

  • SITHIND004 – Work effectively in hospitality service (C)
  • SITXHRM001 – Coach others in job skills
  • SITXFSA001 – Use hygienic practices for food safety (E)
  • SITHFAB001 – Clean and tidy bar areas (E)
  • SITHFAB002 – Provide responsible service of alcohol (E)
  • SITHFAB003 – Operate a bar (E)
  • SITHFAB004 – Prepare and serve non-alcoholic beverages (E)
  • SITHFAB005 – Prepare and serve espresso coffee (E)
  • SITHFAB016 – Provide advice on food (E)
  • SITXFSA002 – Participate in safe food handling practices (E)
  • SITXHRM002 – Roster staff (E)
  • SITHIND002 – Source and use information on the hospitality industry (E)
  • BSBWOR203 – Work effectively with others (E)
  • SITXCCS006 – Provide service to customers (E)
  • BSBDIV501 – Manage diversity in the workplace (C)
  • SITXCCS007 – Enhance customer service experiences (C)
  • SITXCOM005 – Manage conflict (C)
  • SITXFIN003 – Manage finances within a budget (C)
  • SITXHRM003 – Lead and manage people (C)
  • SITXMGT001 – Monitor work operations (C)
  • SITXWHS003 – Implement and monitor work health and safety practices (C)

* (C) are Core Units & (E) are Electives Units

    Possible job roles relevant to this qualification include:

  • Bar Supervisor or Team leader
  • Concierge
  • Duty manager
  • Food and Beverage Supervisor or Team leader
  • Front-office Supervisor or Team leader
  • Housekeeping supervisor or Team leader
  • Gaming Supervisor or Team leader
  • Shift manager

COURSE TUTORS

Xavier
XavierHR Management
Xavier has long industry and Academic experience in the case of hotel and restaurant HR Management in Malaysia, Singapore, Hong Kong, India and China. He is currently teaching in two of the leading Hospitality course provider institute in Malaysia.
James Ofena
James Ofena Bar and Beverage Tutor
James is teaching his long bar and beverage industry experience to Malaysian and International students. He is originally came for one of the most tourist attracted place called Durban in South Africa.
Lisa May
Lisa MayCustomer Service
Lisa is one of the most updated tutor in the case of using the hi-tech services in order to communicate and handling compliance for hotels and restaurant. She is using are up-to-dated computer lab to train how to get in touch with customers effectively.

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